Group and school visits
Booking and confirmation
Group visits to the James Ensor House must always be booked in advance via the website and are subject to availability.
Requests for a guided group visit must be submitted no later than ten (10) working days before the desired visit date.
Requests for a visit with an audio guide must be submitted no later than five (5) working days before the desired date.
Upon receipt of the request, the requested date and time will be provisionally reserved. This reservation remains valid for a period of 72 hours. For requests made within seven (7) days of the visit date, a reservation period of 24 hours applies.
The booking only becomes final upon confirmation within the specified period. In the absence of timely confirmation, the reservation will automatically lapse.
For guided tours, a guide will only be requested once final confirmation has been received. Guides are always subject to availability. The James Ensor House cannot guarantee the availability of guides. If no guides or insufficient guides are available, a visit with an audio guide will be suggested as an alternative.
Telephone bookings remain valid for 72 hours and will automatically lapse if they are not confirmed within this period using the form on the website.
The number of participants may be changed up to three (3) working days before the date of the visit.
In the event of force majeure, including but not limited to extreme weather conditions or unforeseen closures, the Maison James Ensor reserves the right to propose an alternative date.
Cancellation policy (applicable to guided tours)
Cancellations must be made exclusively by email.
In the event of cancellation up to three (3) working days before the scheduled date of the visit, no charges will be incurred.
In the event of cancellation less than three (3) working days before the date of the visit, the cost of the booked guide will be charged.
Changes to the number of participants must also be notified no later than three (3) working days before the tour.
Payment terms
Payment for the group tour can be made either on site by debit or credit card, or by invoice after the tour. For group tours organised by a person or organisation not based in Belgium, payment by invoice after the tour is not possible.
Access and conduct of the tour
Visitors undertake to strictly adhere to the agreed departure time and the pre-defined group allocation, in order to ensure the smooth running of the tour.
Conduct and Responsibility
Visitors are required to behave respectfully towards the museum, the exhibits and other visitors.
Eating and drinking are not permitted in the museum galleries.
Photography is permitted without the use of a flash, unless otherwise stated for temporary exhibitions.
Smoking, as well as the consumption of alcohol and drugs, is strictly prohibited on the museum premises.
Groups and school groups are liable for any damage caused by their members or pupils.
The James Ensor House cannot be held liable for accidents, loss or theft.
All visitors must strictly comply with the applicable safety regulations, including evacuation procedures and emergency exits.
Final provisions
The group rate cannot be combined with other discounts, reductions or the Museum Pass, with the exception of the European Disability Card. In that case, the guided tour is free of charge, provided prior notification is given via info@jamesensorhuis.be
The recommended group size is a minimum of ten (10) and a maximum of fifteen (15) people per group.
Children under the age of twelve (12) must always be accompanied by an adult.
The James Ensor House reserves the right to review its rates annually. These terms and conditions may be amended at any time.
